Professionally interviews and schedules patients for outpatient service including preregistration. Coordinates patient schedules to maximize patient and physician satisfaction institution-wide. Communicates patient instructions and directions, physician order requirement, authorization/pre-certification/referral requirement to patients, physician office staff, and other SMHCS personnel. Maintains scheduling and pre-registration accuracy rate per department standards. Creates estimate for patient financial responsibility and collects co-insurance, co-payment, and deductible as indicated. Initiates process to assure the patient meets the hospital financial policies/guidelines for services to be rendered and transfers to appropriate departments for more complex situations.
*The Scheduler I will provide centralized appointment scheduling support for FPG medical practices, helping manage patient appointment requests and ensuring patients are connected with the appropriate provider, specialty, location, and appointment type.
- Require a minimum of one (1) year of customer service, general administrative, or healthcare experience.
- Prefer the ability to analyze problems and offer solutions.
- Prefer the ability to work in a call center environment.
- Prefer effective communication skills, including the ability to handle difficult customer situations.
- Prefer general knowledge of medical insurance and terminology.
- Prefer knowledge of ICD-9/ICD-10 coding and current CPT coding.
HS EQ: High School Diploma, GED or Certificate
Monday - Friday
8:00 AM - 4:30 PM
*Position is located at FPG Centralized Access Center:
6230 University Parkway, Suite 102
Sarsota, FL 34240
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