Patient Relations Rep II (Front Office) - FPG Neurosurgery and Spine Specialists

The Patient Relations Rep II is responsible for patient related activities within the office including patient scheduling, patient check-in, checkout, and follow up activities/communications. This position acts as a liaison between the physician, patient, the office and insurance company. Handles collections of monies from patient at time of checkout.

 

Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.  Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth.

- Require computer, keyboard and data input skills.
- Require pleasant and professional demeanor.
- Require skill in establishing and maintaining effective working relationships.
- Require demonstrated initiative and self-direction.
- Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
- Require dependability/reliability.

- Prefer some college or vocational training.
- Prefer a minimum of one (1) year of experience in a physician office.
- Prefer knowledge of EHR/EMR.
- Prefer knowledge of medical terminology.
- Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
- Prefer a professional, neat appearance with strong oral and written communication skills.
- Prefer basic knowledge of third party payers.

High School Diploma, GED or Certificate

 

*Please note that a copy or photo of your High School Diploma or GED is required prior to start - or transcripts showing date of completion/graduation (this is collected during our onboarding process). 

*Higher level degree/transcipts is also accepted.  

This position is located at FPG Neurosurgery and Spine Specialists office located at: 

5831 Bee Ridge Rd, Suite 100

Sarasota, FL 34233

 

*This is right next to Cattleman Rd and I-75. 

 

Day shift - Typically 7:30-4:30 or 8:00-5:00 shifts. Times may flex as needed based on breaks/lunch schedule. 

*Office is open 8am-3pm on Fridays - end time may flex between 3pm and 4pm. 

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/