Support Service Rep I - Central Billing Office Correspondence Rep

Responsible for incoming and outgoing US mail. Accurately distributes to designated parties. Responsible for incoming and outgoing inter-departmental mail. Distributes incoming correspondence from Lockbox service. Demonstrates flexibility in scheduled hours to ensure all correspondence and mail is distributed daily. Analyzes refund requests to ensure accurate pay to party is selected for refund checks. Responsible for calculating and posting refund checks accurately and timely according to distribution schedule. Sorts, folds and inserts refund checks for outgoing mail. Keeps inventory, receives, stocks and distributes CBO supplies. Arranges for necessary repair/upkeep of office printers and faxes. Retrieves customers, FPG Office Managers, CBO staff and other appropriate SMH staff voice mail messages and distributes appropriately. Responsible for preparing real-time cash and check payments received at the CBO. Ability to demonstrate Customer Service Recovery, be flexible and adapt to changes in growth within the CBO Department.

- Require the ability to analyze problems and consistently follow through to resolution.
- Require the ability to meet and greet public and handle difficult situations diplomatically.
- Require the ability to follow structured time schedule, and the ability to organize self and work.
- Require a clear and distinct speaking voice.
- Require the ability to operate an adding machine quickly and accurately by touch.
- Require the ability use standard office equipment.
- Require basic mathematical, organizational, and communication skills.
- Require basic knowledge of Managed Care remittance.

- Prefer one (1) year or equivalent experience in a Medical Billing Office.
- Prefer two (2) years of experience in utilizing Windows based software applications.
- Prefer the ability to type thirty (30) words per minute for CRT and PC input.
- Prefer general knowledge of ICD and CPT coding.
- Prefer financial or banking experience.

HS EQ: High School Diploma, GED or Certificate