Patient Relations Rep II - Front Desk

Job Summary

Welcome to First Physicians Group

Searching for dynamic personalities to join our team providing excellent customer service in our primary care and specialty care offices.

Provides administrative support for patient related activities, which include patient scheduling, patient check in, checkout, medical records and follow up activities. Provides excellent customer service and directly interacts with patients daily. Obtains authorizations as indicated by patients’ insurance company.

Handles collections of monies from patient at time of checkout. Observes strict confidentiality in handling patient information. Able to problem solve and use critical thinking skills to find solutions.

Opportunities for Novice and Experienced Team Members:
• Individualized orientation/training
• Specialized training in charge entry and cash handling and collections
• Tuition Reimbursement
• Opportunities for growth learning surgery and procedure scheduling and authorizations

- Require computer, keyboard and data input skills.
- Require pleasant and professional demeanor.
- Require skill in establishing and maintaining effective working relationships.
- Require demonstrated initiative and self-direction.
- Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
- Require dependability/reliability.

- Prefer some college or vocational training.
- Prefer a minimum of one (1) year of experience in a physician office.
- Prefer knowledge of EHR/EMR.
- Prefer knowledge of medical terminology.
- Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
- Prefer a professional, neat appearance with strong oral and written communication skills.
- Prefer basic knowledge of third party payers.

HS EQ: High School Diploma, GED or Certificate

Work Days/Shifts/Times
Monday – Friday
Day Shift

In office

The Benefits of High-Quality Care:
• Paid Time Off (PTO) Start earning PTO on day one of employment
• Tuition Reimbursement
• Discounted medical, prescription, dental, vision plans both full and part time
employees
• Flexible Spending Accounts (pre-tax dollars)
• Life Insurance
• Disability Insurance for those who quality (both short and long term)
• Retirement savings Plan: 403b
• Discounted Child care & Before and After school Program and Summer Camp!
(Sarasota Campus)
• Free Parking
• On Campus discounted dining
• Free Wellness Screening
• Wellness Programs
• Referral Programs
• Advancement and growth opportunities for those hard-working high performers!
• Work side by side with our amazing team players!